At Saddi Creations, we aim to deliver your favorite products quickly, safely, and efficiently. This Shipping & Delivery Policy explains how and when your orders are processed, shipped, and delivered.

1. Order Processing

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

• Once your order is processed and shipped, you will receive a confirmation email and/or SMS with tracking details.

• During sales, festive seasons, or promotional events, order processing may take slightly longer due to high demand.

2. Shipping Methods & Partners

• We ship across India through trusted courier partners to ensure safe and timely deliveries.

• Delivery timelines vary depending on your location, courier availability, and external factors such as weather or logistics delays.

3. Estimated Delivery Timelines

• Metro Cities: 3–5 business days.

• Tier 2 & Tier 3 Cities: 5–7 business days.

• Remote/Interior Locations: 7–10 business days.

Note: Delivery timelines are estimates and may vary due to courier delays, strikes, natural calamities, or unforeseen circumstances.

4. Shipping Charges

• Standard shipping charges may apply and will be displayed at checkout before payment.

• We may offer free shipping on select products or orders above a minimum purchase value (if applicable).

5. Order Tracking

• Once shipped, customers will receive a tracking ID via email/SMS.

• You can track your order in real-time through the courier partner’s tracking portal.

6. Delivery Attempts

• Our courier partners usually make two to three delivery attempts.

• If the customer is unavailable at the provided address, the package may be returned to us.

• In such cases, we may re-ship the order at the customer’s expense.

7. Delays & Liability

• Saddi Creations will not be held responsible for delays caused by courier services, unforeseen circumstances, or incorrect/incomplete shipping addresses provided by the customer.

• However, we will assist you in resolving any delivery-related issues.

8. International Shipping

(Currently optional — remove if not applicable)

• At present, Saddi Creations ships only within India.

• International shipping may be introduced in the future, and the policy will be updated accordingly.

9. Damaged, Lost, or Missing Packages

• If your package is damaged, missing, or tampered with, please notify us within 48 hours of delivery with images/videos as proof.

• We will coordinate with our courier partners to investigate and resolve the issue (replacement/refund as per our Cancellation & Refund Policy).

10. Contact Us

For shipping or delivery-related queries, please reach out to us at:

📧 Email: info@saddicreations.com
📍 Address: SHOP NO 120, KRISHANA ENCLAVE, DHAKOLI, ZIRAKPUR, SAS Nagar, Dhakoli, PB, 140603
📞 Phone: +91 9216 579997